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SM Supermalls Start Opening in The New Normal with Advanced Safety and Sanitation Protocols

Implementing advanced safety and sanitation protocols, the Philippines' largest chain of shopping and lifestyle hubs, SM Supermalls, has started opening its doors again for Filipino shoppers amidst the challenges brought about by the COVID-19 pandemic. The company's stellar efforts to make their establishments safer for their community are a definite must-see.

Embracing the era of "The New Normal", SM offers an all-new way of safe lifestyle shopping using the latest technology to create a more reassuring mall experience for everyone. 

SM Supermalls Safety Sanitation New Normal

According to Mr. Steven Tan - President of SM Supermalls, "As it has always been engrained in SM's DNA, we take one step ahead in enforcing our health and sanitation protocols by using advanced technology to ensure the safety of our mallgoers."

SM Supermalls Safety Sanitation New Normal

Here are some of SM Supermalls' new hygiene and health protocols that help ensure every customer’s well-being and safety.

SM Supermalls Safety Sanitation New Normal

1. Even before entering the mall's doors, shoppers are encouraged to step on Disinfectant Mats that can help eliminate viruses and bacteria on their footwear.

SM Supermalls Safety Sanitation New Normal

2. There are also automatic hand sanitizers that can be operated without touching the device.

SM Supermalls Safety Sanitation New Normal

3. With Thermal Scanning machines placed at mall entrances, SM will know which customers have a slight fever even before they enter the premises.

SM Supermalls Safety Sanitation New Normal

4. SM Supermalls supports the country's efforts to minimize the spread of COVID-19 through community-driven contact tracing.

SM Supermalls Safety Sanitation New Normal

5. In areas where shoppers will have to fall in line, SM placed bright markers on the floor to ensure proper social distancing.

SM Supermalls Safety Sanitation New Normal

6. Roaming Robot Customer Assistants give shoppers valuable information that they need for navigating the mall all while helping limit face to face human interactions during this time of health crisis.

SM Supermalls Safety Sanitation New Normal

7. Escalator handles are automatically disinfected by ultraviolet-light disinfection devices by UV Care.

SM Supermalls Safety Sanitation New Normal

10. Various mall-wide safety features include face-shields and face-masks for cashiers as well as shield protection at counters.

SM Supermalls Safety Sanitation New Normal

11. Touch-free payment options, including Paymaya, are also available at these counters.

SM Supermalls Safety Sanitation New Normal

12. SM Supermalls has also improved the circulation of fresh air in their establishments, giving customers more peace of mind when walking around and entering shops.

SM Supermalls Safety Sanitation New Normal

13. In restaurants and other food hubs, there will be QR codes that mall-goers simply need to scan to for viewing the menu. This is better than requesting for the printed physical menu that so many people touch with their bare hands.

SM Supermalls Safety Sanitation New Normal

14. Proper physical distancing will also be observed in dining spaces.

SM Supermalls Safety Sanitation New Normal

15. Like in shopping counters, there will also be shield protection glass panels at food counters.

SM Supermalls Safety Sanitation New Normal

16. For those who prefer ordering their food at the mall and eating at home, SM set up takeout and delivery or roadside pick-up services for orders.

SM Supermalls Safety Sanitation New Normal

19. In some malls, SM has built self-parking machines that don't only limit physical interaction among shoppers but also utilizes space for automobiles more efficiently.

SM Supermalls Safety Sanitation New Normal

20. SM will implement deep cleaning procedures especially in washrooms during reduced mall off-hours to further minimize the spread of viruses and bacteria.

SM Supermalls Safety Sanitation New Normal

The COVID-19 pandemic has truly changed the way we conduct our daily activities -- but as the old adage goes, "Life must go on." As Filipinos who grew up shopping at SM, it is truly heartening to see SM Supermalls becoming even better and rising above challenges as we all face The New Normal.

SM Supermalls Safety Sanitation New Normal

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